Museums in Conversation conference in Albany. So I'm used to watching people write on big pieces of brown paper, stick up Post-It notes and piece together three-dimensional interactive prototypes from construction paper.
Corning Museum of Glass, I was struck by how powerful paper can be when you ask visitors or participants to make use of it. I was at Corning to hold some visitor conversations around a re-doing of a section of their innovation exhibit, the section focusing on advances in glass bottle-making. The staff had known that the section, now more than a decade old, just didn't quite do it anymore and they've been working with my colleague Christopher Clarke to re-shape the interpretive effort. He suggested that it might prove illuminating to talk to some visitors about both the current gallery and the proposed re-designs--that's where I came in.
But here's my favorite part of my time in Corning. When we came in the second day, there were a couple of additional Post-Its up. Evidently during the morning, a staff member named Betty came into the empty room, saw the Post-It comments, understood that we were looking for interesting and confusing elements, shared her own observations and signed her name. Thanks Betty, Corning staff, volunteer participants and Christopher for such a great learning experience. I'll keep those pens and paper handy!